Published by The Ballantine Publishing Group
ISBN 0-345-42587-1
First Ballantine Edition: June 1999
Contents
Acknowledgments vii
Introduction: A Passion for People xi
1. Reading Readiness: Preparing for the Challenge of
Reading People 3
2. Discovering Patterns: Learning to See the Forest, Not Just
the Trees 24
3. First Impressions: Reading Physical Appearance and Body
Language 45
4. Scanning the Environment: Seeing People in Context 76
5. It's Not What You Say, It's How You Say It: Learning to
Hear More Than Just Words 103
6. Learning to Ask the Right Questions!aad Listen to the
Answers 127
7. Why Did You Put It That Way? Finding the Hidden
Meanings in Everyday Communication 152
8. Actions Speak Louder Than Words: Recognizing the
Revealing Nature of Behavior 182
9. Sometimes Things Aren't What They Appear to Be: Spotting
Exceptions to the Rules 207
10. Listening to Your Inner Voice: The Power of Intuition 225
11. Looking in the Mirror: Reading How Others Are
Reading You 241
12. The Need for S.P.E.E.D.: Making S,nap Judgments
That Make Sense 258
Appendix A: Physical Traits and What They Reveal 267
Appendix B: Body Language and What It Reveals 281
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